FAQ

FAQ:

Q: Do I need to download any app to be a Member?

A: No. You may use any mobile web browser to register, collect Hearts, check rewards and redeem rewards.

 

Q: Do I need to pay for the Ăn Viet Membership?

A: No. Membership is free! Be sure to tell your friends about it 😊

 

Q: How does the Ăn Viet Membership work?

A: Each time you visit with a minimum spend of RM30, you collect 1 Heart. Whenever you collect 3 Hearts, you get an e-Cash Voucher to enjoy more Vietnamese Food You’d Love.

 

Q: Can I redeem the e-Cash Vouchers immediately upon receiving it?

A: The e-Cash Voucher is valid for next visit.

 

Q: Can I use my Ăn Viet Membership for a delivery order?

A: No, the Ăn Viet Membership is only valid for dine-in or takeaway.

 

Q: What rewards can I get as a Ăn Viet Member?

A: The 3rd Heart is rewarded with a RM10 e-Cash Voucher

The 6th Heart is rewarded with a RM15 e-Cash Voucher

The 9th Heart is rewarded with a RM25 e-Cash Voucher

 

After collecting 9 Hearts, you will restart from the 1st Heart.

 

Q: How do I redeem the e-Voucher?

A: Inform the cashier that you would like to redeem your e-Voucher and flash your QR code.

 

Q: Can I redeem more than one e-Voucher at one time?

A: No

 

Q: If I redeem my e-Cash vouchers, can I collect Hearts in the same Transaction?

A: Yes if your final bill is above RM30

 

Q: If I redeem my birthday vouchers, can I collect Hearts in the same Transaction?

A: Yes if your final bill is above RM30

 

Q: How can I check my Hearts and e-Vouchers ?

A: You may check them when you login to your account at http://bit.ly/anvietfoodiemembership

 

Q: Do my Hearts expire?

A: Your Hearts are valid as long as you are a member

 

Q: Does the e-Voucher expire?

A: Yes, the e-Vouchers have a validity of 3 months

 

Q: What do I do if I don’t receive a Heart or e-Voucher?

A: It may be a delay due to internet connection. Make sure your internet connection on your mobile phone is stable. Try hitting “Refresh” on the web browser.

 

Q: What do I do when I don’t receive a Heart or e-Voucher after 24 hours?

A: Get in touch with us at member@anviet.com.my